These Terms apply to everyone who accesses this site. If you do not wish to be bound by these Terms, you may not access this site.
Welcome to UKWIR's website. The UKWIR website is owned by UKWIR and operated and hosted by webree.com Limited. If you should have any queries please contact us at support@webree.com or write to us at Webree.com Ltd, Cumberland Gate, Southsea, PO5 1AG.
All intellectual property rights in the design, content and arrangement of this site, its text and graphics, all software compilations or underlying source code, and all other material on this site are reserved to us, our affiliates or our content and/or technology providers.
Whilst we have taken every reasonable precaution and care in compiling this website, we do not make any representation or warranty of any kind (express or implied) with respect to the content or operation of this website, and any such representations and warranties are excluded by this notice. We do not warrant that use of this website will be uninterrupted or error free.
Your use of this website and the information contained in it are done so entirely at your own risk. We do not accept any liability for any loss or damages, whether direct or indirect, that you may suffer as a result of your use of this website or your reliance upon the contents of this website including but not limited to computer service or system failure or interruption, computer viruses or other harmful components, breaches of security or unauthorised use of the system.
This website is made available on the basis that (except in respect of fraud or of death or of personal injury caused by our negligence) all liability whatsoever for any loss or damage arising out of or in connection with your use of this website or reliance upon the contents of this website is excluded to the fullest extent permitted by law.
The content of this website, any dispute arising out of the website, and your relationship with us are governed by English law and shall be subject to the exclusive jurisdiction of the English Courts. This site is operated from the UK. If you access this site from outside the UK, you are responsible for compliance with any applicable local laws.
We have the right to change these Terms from time to time without prior notice and we will amend the changes on this page.
CONDITIONS OF PURCHASE
Your use of this site and the sale and purchase of any items are governed by the terms of use of the site and these conditions of purchase. In using the site you are agreeing to be bound by these conditions.
YOUR ORDER
When you submit your order request and credit card payment details, we will respond with an e-mail acknowledgement providing you with a customer order number, an authorisation code and a confirmation of your ordered goods, the value of your order and your billing address.
This e-mail constitutes our acceptance of your order. Our acceptance of your order will be deemed complete and received by you at the date and time of sending of the email, which time and date will be provided on the email.
PRICING AND PAYMENT
Credit card transaction clearance will be by WorldPay Plc. The product ordering part of the catalogue is secure. This means that your personal contact information, your order details and your credit card number can be supplied by you in the knowledge that they cannot be viewed or accessed by a third party.
Credit cards will be debited when you confirm an online order. Online orders will be confirmed by email to advise you that the transaction has been successful.
UKWIR Ltd. cannot guarantee to answer the phone 24 hours a day. However, we do promise to come back to you as soon as possible. Please bear in mind international time differences, and phone between 9am and 5pm (GMT) Monday - Friday.
CUSTOMS CHARGES
Items in your order that are for countries outside of the United Kingdom may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). You are responsible for all Import Fees.
DELIVERY
All items available on the website are immediately available for download once purchased.
ACCEPTANCE
We shall not be obliged to accept any rejection of the purchased goods, though your statutory rights are not affected.
SATISFACTION AND COMPLAINTS
If you are in any way dissatisfied with our products or services and wish to make a complaint please contact us by email website@ukwir.org stating the nature of your dissatisfaction. We will acknowledge receipt of your complaint within five working days and will respond fully to you in writing, normally within 15 working days. We promise to treat all letters of dissatisfaction confidentially and with priority. We value your comments and will use any feedback we receive from you constructively to improve our service to you in the future.
NOTE Contracts do not affect the consumer's statutory rights.
RETURNS/ Cancellations
We do not accept returns or cancellations for purchased PDFs once the order has processed. If however the report you receive fails to meet the description of the product you ordered, and you wish to claim a refund, please advise us within 10 days of receipt by sending an email to mail@ukwir.org.uk.